Posts by English House

Conflict management

Picture1 Conflict management is the practice of being able to handle conflicts between individuals and groups fairly, effectively and sensibly. Conflicts are a part of the company and there are people who understand conflicts and can resolve them.


Ø How to manage conflicts?


A little situation handling, common sense and preventative action can defuse conflicts before it goes out of the hand.


  • Ask questions: – Bad/poor communication leads to conflicts. Either you haven’t communicated or you have poorly communicated can trigger the conflict and the situation. Ask questions before you allow an escalation.
  • Understand expectation and analyze it: – Conflicts are ought to arise if someone expected something and it is unmet.
  • Listen carefully:- Listen to the opposite person carefully and rephrase the entire statement to what you have understood. Don’t interrupt in between and then try to resolve the conflict.
  • Identify the points of agreement and disagreement:- Summarize the areas of agreement and disagreement and keep modifying your assessment until you both agree on the areas of conflict.
  • Prioritize the points and areas of conflicts instead discussing irrelevant.
  • Prepare a plan to deal with each conflict and focus on the important ones first.
  • Look for opportunities to point out developments and compliment the other person’s insight and achievements.

If you wish to resolve a conflict you can.




Ø Conflict management strategies


There are main 5 conflict management strategies, they are:-


  • Accommodating: Allowing the opposite person to satisfy his concerns without giving yours a priority.
  • Avoiding: By avoiding the conflict, it gets on hold for a long or forever. In some circumstances, it can be proven beneficial.
  • Collaborating: It works by integrating ideas by multiple people collaboratively which results in finding a creative option suitable to everyone. This is how you break free of win-lose paradigm and seek win-win.
  • Competing:- This is win-lose option when you are concerned about your preferences and overlook the opposite one.
  • Compromising: where both the people lose and no one wins. They don’t agree and compromise, which is good for short term solution but cannot last for long.


Ø Examples of conflict management


There are many examples of conflict management; however we have mentioned the three major ones to give an idea.


  • Leadership conflicts:-

Sarah has been a Operation Manager for an year and her performance shows to be a good one. She also knows how to motivate her team members.

But few people in the team repeatedly complain about Sarah’s working style and she is not good at taking mistakes.


Conflict Resolution

Firstly, it is important to let the employees handle conflicts themselves without any interference from the Human Resource. But if it is fond the conflict cannot be resolved without the mediation, then the interference should be there. Both the parties should be heard nicely and they should be assured of not being biased.

The next thing to do should be to calm down the employees at both the ends and then the conflict should be resolved with less emotions and more logic.


  • Work style conflicts


Niketa and Arvind both work in Human Resource department. Niketa has been with the company as HR head over a year and Arvind has been working for 7 years now. Arvind while being a proficient employee tends to waits until the last minute to get his work done. On the other hand Niketa complains that she feels she has to worry about her as well as his work too. She wants everything before time and because of Arvind she has to wait until the last hour.


There is a conflict between both for each task and the report goes to management everytime.


Conflict resolution


What can anybody do in this when the conflict is in Human Resource department itself? The management decides to give them more tasks jointly where their results would be monitored and measured. Both work efficiently to achieve goals and the conflict gets sorted.


  • Cultural conflicts


Reena is a Hindu and Ambreen is a Muslim, work in the same department. Ambreen doesn’t like Reena flaunting and talking about Hindu pilgrimage and religious facts and wise-e-versa.


Resolution for Cultural + Political conflicts


Usually company will try to have an employee manual in which it would be clearly mentioned not to declare any religious or political allegiance to be completely controlled.


Ø Types off conflict management


Develop Your Human Skills

As an employee, your productivity was measured and compared with your co-workers. Your superior normally did this through some kind of formal appraisal. Your promotion may have depended on these appraisals.

When you become a supervisor, you are measured by the productivity of your department or section. This means your future depends on how well your crew performs. If you employ the human skills that motivate your staff to produce more, you will be recognized for doing a good job. If the opposite happens, your job may be in jeopardy.

To test your understanding, please answer the following in True or False.

Nothing should receive higher priority than helping an employee reach his or her productivity potential.  True or False
A drop in productivity by a reliable employee need not be dealt with immediately as it might cause resentment.  True or False
Employees will often produce more for one supervision than for another.  True or False
A disruptive employee who reduces the productivity of co-workers must be dealt with immediately.  True or False
Some employees with modest personal productivity can help the productivity of others so much that they are highly regarded by supervisors.  True or False
Most employees have higher productivity potential than they realise.  True or False
Generally speaking, the more employees produce, the better they feel about themselves.  True or False
Human skills are easier to learn than technical skills.  True or False
A think-smart supervisor can do less personally and still have the highest producing department.  True or False
A ‘golden’ employee is the one who produces at a high level, and also contributes measurably to the productivity of co-workers.  True or False

Develop Your Human Skills with English house Academy. Give us Call at 9712688811 for Free counselling session

Overview of Team Building | English House Academy

A group of people organized to work together interdependently and cooperatively to meet the goals and targets is called as Team Building.

The purpose of team building

The purpose of team building is to create effectiveness of every individual to cooperate for the purpose of the team.

  • To create productivity in the employees.
  • To omit the lack of initiation, innovation, routine actions taken for solving critical problems.
  • Low participation by the employees.
  • Focused targets and creativity.
  • Harmony amongst the employees.
  • To reduce conflicts between the employees.
  • To jointly achieve the target.

Types of team building

Types of team building are:-

  • Permanent Teams:

    – These teams perform on long term basis and are not dissolved once the task is accomplished. Work or no work, human resource team, operations team, administration teams always work together effectively and hence they are permanent teams.

  • Temporary Teams:

    – Unlike permanent teams, these teams are made when the company has excessive work, and they are assigned the tasks to work with the permanent teams. These teams dissolve once the task is accomplished.

  • Tasks Force:

    – Such teams are formed to performed special tasks. There duty is to find the most suitable solution and complete the task within deadlines.

  • Committee:

    – It is formed for a particular assignment whether temporary or permanent. Similar mindset people or ones with the same interests come under one platform. To raise charity, organize events, the committee members work together, design strategies to successfully accomplish the task.

  • Organizational Teams:

    – A leader or supervisor guides a particular team or group of people to perform a task or many tasks.

  • Self-Managed Teams:

    – Self managed teams are self sustainable and doesn’t need a leader to supervise. Here every individual is accountable for his individual performance.

  • Cross Functional Team:

    – Individuals from different areas some and work together for a common objective and form a cross functional team. For e.g. Jason & Jessica are working on a project and Maya falls ill, David comes and joins Jason to accomplish the task.

  • Virtual Teams:

    – Virtual teams are individuals located at different places, cities etc. They all jointly work for a common objective. Bloggers and freelancers are a good example of this.

Team building activities

Understanding each type of team is important, so that you can use the appropriate approach for your team with regard to the skills you want them to develop.

  • Personality Based Team Building:

    – This comes in different forms but the most common is personality based questionnaire, which tells you about the personality of each team and members.

  • Activity Based Team Building:

    – Mountain climbing, trekking, outdoor activities are planned and teamwork from all teams is required to accomplish a particular task. This creates new bonding and relationships amongst the employees and enhances the performance.

  • Skills Based Team Building:

    – Team members are engaged in various types of skills based workshops and trainings, such as conflict management, anger management, conflict management etc. ad they are asked to work in teams and achieve goals.

  • Problem Solving Team Building:

    – This type of team building is lead by a facilitator from outside and then the members of the group are asked to solve the problem in teams. Various team members are inter changed and the scope of working with different individuals are created.

Process of team building

Any and every team goes through these five stages of team building.

  • Forming:

    – The forming stage takes place when the team members are gathered at one place and are introduced to each other. They share their experience, interest, and backgrounds etc. ad form first impressions about each other. The team leader guides the team members and ensures each one is understanding and taking care of his roles and responsibilities.

The team is dependent on the team leader to guide them.

  • Storming

    :- The team begins to work together and they move into storming stage where they try to compete inside the team. They try to prove their point, show superiority, and demonstrate skills and ideas. As they go through this process they learn to solve problems with each other with the help of the team leader. The team leader needs to be adept at facilitating the team through this stage – ensuring the team members learn to listen to each other and respect their differences and ideas.

  • Norming:

    – Now the team begins to accept each others’ point of view, ideas and they move together as teams rather than focusing on themselves as an individual. The team members begin to trust each other and actively seek each other out for assistance and input. Rather than compete against each other, they are now helping each other to work toward a common goal.

  • Performing:

    – At this stage the teams are performing to highest level.ot every team makes upto this level, many gets dissolved at stage 2 or 3. The team members have trust built on each other and they all work effectively towards problem solving and decision making. The team leader continues to monitor the group progress and also serve as gateway when the decisions need to be take at higher level.

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Few Tips to Improve Your Written Communication Skills

Communication performed using any written format is called Written Communication and in today’s digital world where every second we update our status on social media or tweet for updates, written communication is the key to success.

It is word based communication such as letters, emails, memos, notices, notes, messages etc.

“The way you communicate reveals everything about you. Words are clothes your thoughts wear.” – Amanda Patterson

  • Good written communication skills

A sentence is a self-contained unit of meaning. And effective writing is constructed by putting sentences in sequence.

What is meant by good written communication skills?

Proper usage of grammar, spellings and punctuations is the key to good written communication skills.

  • How can you improve your skills?

Here are few tips which shall immediate make you master your written communication skills.

  • Write short and simple sentences. If you need to narrate more, then use compound or combine sentences but break the sentence into two parts to make it easier for the reader to understand.
  • Make short paragraphs, and limit the paragraph to three or four sentences. This allows the room for white space and makes the paragraph look neat.
  • Capitalize the first letter after full stop and learn to use proper punctuation marks.
  • Use people’s names, as it gains attention of the reader and they value reading that the message is specifically for them.
  • Be clear in the message and have a habit of reading the message once you have finished writing. Write to the point.
  • Be concise and use less number of words to communicate, this saves your time and also doesn’t create ambiguity.
  • Provide a complete response to all the questions being asked. And make a point you address each one.
  • Break down multiple topics using numbers and paragraphs.
  • Use a positive tone, the reader can figure out the tone easily with the kind of words you use.
  • Have it edited and if possible get it proof read from someone else also.
  • Advantages of written communication

Let us deep dive to understand how written communication affects our professional life and what its advantages are:-

  • Permanent record of the matter:- Unlike verbal communication, written communication is documented to all the facts and figures which can be stored for long or even forever.
  • Less Ambiguity: – Written communication ensures less ambiguity and there is a clear understanding too.
  • Considered as legal document:- Many a times the communication done if in written can be considered as a legal document
  • No probability of distortion:- Written document ensures we have covered all the points are covered and unlike verbal communication the speech cannot be distorted.
  • Creates confidence I people:- written communication builds confidence in people as the message is permanent in nature and one can bank on it.
  • Increases the image of the sender:- Person who writes beautifully, aptly is assumed to be well read and good communication skills creates an impact on the reader’s mind.
  • Gives accountability:- When you write, you create an accountability of the matter and the necessary details of the same. Unlike verbal communication doesn’t have any accountability?
  • Importance of written communication at work place & in personal life

Mostly people in today’s world are known for what they are and they do. Written communication is important to be good for personal as well as professional life.

  • Your personal and professional level of knowledge increases when you have good reading and writing skills.
  • You are being valued more by colleagues and relatives to have known the English language properly.
  • You can easily handle important documentation at personal as well as professional front like banking, drafting, email, policy making, notices etc.

The way digital space is moving, it has become imperative to express yourself on social media and networking platforms in written. Your English written communication skills endorses you a successful career where language is considered as an asset.

Do’s & Don’ts

Here are some dos’ and don’ts for written communication

Do’s Don’ts
DO Write with the reader in mind, so that you write to the apt point & you know whether the reader is technical or non-technical. DON’T over rely on your computer’s spelling or grammar checking. Proof read all the spellings and grammar.
DO keep writing as simple as possible, usually complex sentences creates ambiguity and then the communication is extended without any reason. DON’T joke sarcasm in written communication, firstly you don’t know what the reader’s frame of mind is and secondly you wouldn’t know how he reacts to it. The entire communication can be misunderstood.
DO structure your business and personal writing. The more you keep it organize; it creates an ease to read. DON’T be careless while writing the name of the recipient, check proper spelling, designation etc. This mistake may offend someone badly.


DO maintain a professional tone while writing whether you are aware or not about the recipient. Respect should come first. DON’T forget to include a call to action if needed. This will add to your business and also let ou measure response of what you send.
DO save the best document template for reference for future. DON”t be unprofessional or use slang language in your writing. The message can travel from one place to another and others may form an impression of your persona.


Have a successful and fruitful day ahead.

Develop Your Written Communication Skills with English house Academy. Give us Call at 9712688811 for Free counselling session

How One Can Learn Spoken English?

It is not a rocket science to learn English as it is a language without technical skills required. It can be mastered with practice and understanding the concepts of grammar. To speak English it only requires a good vocabulary. If you are able to understand the meaning of words in English, it will help you to make a sentence using the same. Spoken English is challenged only by strong communication efficiencies and the problem is solved if you learn to communicate well.

Spoken English is the way of expressing your thoughts in English language and nothing else, if you can put up words on right places while conversing to others in English, it will make your English fluent.

There are various steps that can help one learn spoken English within a short span of time. The steps that one has to perform are:

Know Basics: The basic of English language resides in words and their meanings, as mentioned before you must have a good vocabulary (word bank) with all the meaning known. It can be practiced by using dictionary and translation books.

Read English with Subtitles: The reading part is where you know how to pronounce the word, spelling and sentence formation. You must understand the meaning of what you are reading. Newspaper’s and books helps a lot!!

Form Small Sentences: The small sentences may include, I am having breakfast, want to eat lunch, I like football, etc. and try to pronounce the same while writing the sentences.

Listen and Speak: One of the best technique to learn spoken English is to hear what and how others speak in English and try to pronounce the same words. Clear listening will help in better understanding for the words.

Practice and Rehearse: If you wish to speak English without hesitation, it is essential to practice it and learn in the way of storytelling, it should be as simple as a story telling the thing is you don’t have to put efforts while speaking English.

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Why students should learn English before going to college

3Communicating in English is the most important life skill. Period.

Though English is very essential for all age groups, it holds special importance for students. Till high school, education can be taken in regional language, but all graduate courses are available in English language only. Most of the students change their medium of education after finishing their schooling. So during the phase, when a schoolchild becomes a collegian, he or she requires the training of English to get better hold over the college subjects.

There are students who do not pay enough attention on English during schooldays. Such pupils cannot even interpret what professors inform in English. Then how can they score well?

Students, who have their schooling in native language, suffer enormous problems to compete with English medium students. How can they then cope with competition?

The solution of all such questions and confusions is the one and only – to join a reputed spoken English class (such as English House) which provides practical-based training along with the environment to boost your confidence for English speaking.

No pain, no gain. Take the pain of learning this language. Once you develop your English, it will help you throughout your life, in all your ups and downs. If you keep yourself in the company of English learners and speakers (as provided in English House), the intensity of the pain will reduce and you can easily start speaking.

Best of luck!

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